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Holiday homes with private pool

Booking Terms and Conditions

General Home Service


1. Introduction

These Booking Terms and Conditions form an integral part of the agreement between you and GHS Villas S. L. The company, from now on called g.h.s., c/ciudad Real Nº 2, 03724 Moraira, Alicante, Spain, acts as an intermediary for and on behalf of the property mentioned in this contract. The rented properties are under the supervision of various accommodation providers or owners who locally arrange such services as keyholding, cleaning, maintenance and similar. All matters described in the Booking Terms and Conditions are binding agreements made between GHS Villas S. L. and the accommodation or service providers.
2. Payment
Bookings may be made via the Internet, in writing, by telephone, by e-mail or personally with a booking agent. The booking will be final when the booking agent receives the agreed deposit, within 3 working days after the reservation has been made, generally 40% of the rental price. The balance must be in the booking agents possession not later than 28 days before the starting date of the rental. Failure to pay on time may result in the booking agent dissolving the rental agreement without any refund of monies already paid. The booking price and any deposits due must be paid in full for bookings made within four weeks of the start of the rental.
Prices are stated in Euro per property per week. The accommodation you book will be subject to these Booking Terms and Conditions.
We reserve the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged on to you as a net amount without surcharges. We do not accept responsibility for typographical errors in the brochure or pricelist.
3. Cancellation
The renter may cancel the rental agreement in writing up to 90 days before the start of the rental. The booking agent will retain 10% of the rental amount. If the booking is cancelled between 90 and 60 days, the cancellation charge is 30% of the rental amount. If the booking is canceled between 60 - 30 days, the cancellation charge will be 50% of the total rental. Cancelation between 30 - 0 days the cancellation charge will be 100%.

4. Insurance
The booking agent will inform you of possibilities for taking out travel and/or cancellation insurance.
5. Liability
The renter is the person named on the booking form. A renter who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for all other persons who co-occupy the rented property with him. A booking will be valid for the number of persons stated on the booking form. The property may not be occupied by more persons than stated on the booking form. Any breach of this condition may result in termination of the rental agreement and loss of the deposit. A renter who intends to allow more than the permissible number of persons to occupy the rented property must submit a written request to this effect to the booking agent before the start of the rental. Accommodation providers have the right to refuse such requests or to require payment of a surcharge.
The renter must occupy the property according to generally accepted standards and leave it in a clean condition before vacating it. Under no circumstances whatsoever will the accommodation provider be responsible for any loss, loss of value and/or damage of personal belongings of the renter and co-occupants caused by deficiencies in or incorrect use of the rented property.
6. Deposit
You should note that accommodation providers typically require a deposit of €500,- to €3000, depending on the standard and equipment of the property. The deposit is payable at the time of booking or on the day of arrival, depending on your booking agent and/or accommodation. The deposit will be refunded not later than eight days after the end of the rental. The deposit will be subject to deduction of the full costs of any damage to and/or loss of the rented property, and/or any gross negligence on the part of the renter. The renter will be liable for the total damage in all instances where the costs of damage and/or loss of the rented property or the damage incurred by the owner and/or accommodation provider exceed the paid deposit. All instances of breakage, loss and/or damages must be reported immediately to the accommodation provider.
7. Duration of stay, arrival and departure
The minimum stay is seven days as a rule with arrival day saturday. The customary arrival and departure days may vary according to location. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A daily surcharge will generally be payable for rentals of four days or less. For more information you should contact your booking agent.
The rented property at your holiday destination will generally be available for occupancy between 16:00 hrs and 18:00 hrs. You should inform the key holder if you expect to arrive after 18:00 hrs. In the event, that you arrive later than office hours, the accomodation provider is authorised to charge you for any extra costs incurred for handing over the keys.

On the day of departure you must vacate the accommodation before 09:30 hrs. Failure to do so, gives the accomodation provider and letter the right to charge you for damages. You may lose your security deposit as a result. Upon departure the tenant is expected to leave the accomodation in decent condition - that is: generally clean. The items in and arount the accomodation should be put back in their original location (as upon arrival). Crockery should be washed and stored in the appropiate place, rubbish taken away. The accomodation provider is authorised to carry out a final check. If the accomodation provider finds that a number of items have not been returned to their location or if the accomodation has not been left in generally clean condition, he is authorised to charge the tenant for extra costs.
8. Documents
Before or at booking your booking agent will provide you with the general information you need about the rented property and local area.
9. Changes and cancellations
G.h.s. has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that the accommodation provider cannot reasonably be held to further fulfilment of the agreement. The accommodation provider may cancel the booking in the event of force majeure, war, strikes and natural disasters. In such cases the accommodation provider undertakes to refund monies already paid.
The accommodation provider reserves the right to replace the rented property by an equivalent property for reasons of quality assurance.
10. Complaints
If you notice a mistake or deficiency at your holiday destination, you should report it to the party responsible for providing the service (such as the accommodation provider or key holder) or to the local agent. This may avoid further inconvenience. If you have serious complaints at the holiday destination, you should immediately inform the accommodation provider. This will give us an opportunity to resolve the complaint sooner. If your complaint was not satisfactorily resolved at the holiday destination, you must inform the booking agent in writing of your complaint, providing details, within two weeks of leaving the accommodation. You will forfeit all rights to a refund if you obtain other accommodation or leave the rented property prematurely without first consulting the booking agent.
11. Cleaning costs
You can see on the web and in the pricelist whether cleaning of the property is included. If cleaning is not included, the costs will be stated. The cleaning costs will be specified together with the rental price on the booking form. These costs are generally payable to the key holder on the day of arrival.
12. Bed linen and towels
Bed linen and towels are usually not included in the rental price. To verify this is the case, you should view the property details on the web. In some cases you may be required after each week of your stay to exchange the bed linen and towels at the key holder’s reception desk. Bear in mind that you can never have too many towels on holiday, particularly if you have your own private swimming pool on your doorstep. Therefore, we advise you to take your own hand and bath towels with you.
13. Extra facilities
In many cases you can request an extra bed, child's bed, highchair, playpen and similar, provided that you state your needs at the time of booking.
14. Pets
Most property owners do not allow pets. You may keep a pet in or around the villa only with the explicit permission of the accommodation provider stated on the booking confirmation. The accommodation provider may require an extra €55 per pet on top of the mandatory final cleaning costs.
15. Luxury designation
Our website grades properties according to comfort. The grades describe a property’s quality and living comfort.Vvvvv Excellent furnishings
Vvvv Very good furnishings
Vvv Practical furnishings
Vv Standard furnishings
16. Construction work
The villas depicted in our brochure and on our website are private properties that belong to various owners and are typically located in large residential districts. The villas are not located in holiday parks, so construction work may occasionally occur nearby. This work is carried out by homeowners or contractors with whom we have no relationship whatsoever and over whom we cannot exert any control. Neither the accommodation provider nor our organisation can be held liable for inconvenience caused by any construction work not commissioned by the accommodation provider.
17. Satellite tv
Where descriptions refer to satellite tv, it does not automatically mean that reception includes English stations. The mainly foreign owners have decoders that are not always suitable for receiving English stations.
18. Water and electricity
Interruptions to water and electricity supplies are not uncommon in southern European countries. For various reasons municipal and/or regional authorities may decide temporarily to disconnect or reduce distribution. Neither your accommodation provider nor our organisation can be held liable for any damage incurred through such circumstances.
19. Power consumption
A mandatory weekly surcharge may sometimes be payable in certain seasons for properties with heating and/or air conditioning. For more detailed information and the amounts payable, you should view the property details stated on the web, or contact your booking agent.
20. Parties and Music
It is forbidden to hold parties or events in the rented accommodation without the express written permission of the lessor.Parties and events are understood to mean any type of meeting where the number of persons present exceeds twice the maximum number of persons permitted to stay in the rented accommodation according to the rental agreement.It is not allowed to make or play music or make noises, that can be heard outside the boundaries of the rental property. In the event of permission for a party or event, music may be played or played within the framework of the applicable legal regulations. The tenant is obliged to inform the neighbors, who may be affected by noise, before the upcoming event or party.
21. Long-term winter lets (rental is per month in the winter)
Long-term winter lets must be requested from the property owner to check the availability of the desired period. Long-term winter lets are possible from October 1st, to May, 31, the following year. The minimum rental is two months, the maximum eight months. Accepted are only the persons who are named in the contract, third àrty sub-letting is strictly prohibited and will result in cancel of the contract, and legal action taken.

22. The Parties agree, that in case of lawsuit discrepancies or claims as a result of this contract directly or indirectly, will be resolved finally thorugh an arbitrator of the courts of arbitration in Alicante, the Chamber of Commerce, which is commended by the administration of these arbitrators. The parties will accept the compromise dictated by the "laudo Arbitral"

23. In compliance with the regulations on Protection of Personal Data, we inform you of:
That the personal data that is collected from you will be included in a file whose owner "GHS Villas S.L." with C.I.F. B-03817244, and with registered office at Calle Ciudad Real 2, 03724 Moraira (Alicante);
That the treatment finds its legal basis in the consent given by you when signing the present contract, and consequently, you accept that the collection of the same has the following purposes: to provide the service object of the contract; allow communication between the parties;
That you can exercise the rights of: access, rectification, deletion, limitation, portability, opposition, to submit a claim to a control authority, and withdraw the consent at any time, by letter, attaching a photocopy of your NIF / NIE / Passport to the postal address indicated above;
That they will be kept while the relationship between the parties is maintained or during the years necessary to comply with the legal obligations.

In proof of conformity sign the present in, ____________________________________________

General Home Service
Centro Solpark c/Ciudad Real Nº 2 03724 Moraira, Alicante, Spain
Tel: +34 96 574 0612
Fax: +34 96 574 0904
www.ghsvillas.com
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