Booking Terms and Conditions
General Home Service
These Booking Terms and Conditions form an integral part of the agreement between you and General Home Service s.l. The company, from now on called g.h.s., c/ciudad Real Nº 2, 03724 Moraira, Alicante, Spain, acts as an intermediary for and on behalf of the property mentioned in this contract. The rented properties are under the supervision of various accommodation providers or owners who locally arrange such services as key holding, cleaning, maintenance and similar. All matters described in the Booking Terms and Conditions are binding agreements made between g.h.s. and the accommodation or service providers.
Bookings may be made via the Internet, in writing, by telephone, by e-mail or personally with a booking agent. The booking will be final when the booking agent receives the agreed deposit, within 3 working days after the reservation has been made, generally 40% of the rental amount. The balance must be in the booking agent’s possession not later than 28 days before the starting date of the rental. Failure to pay on time may result in the booking agent dissolving the rental agreement without any refund of amounts already paid. The booking price and any deposits due must be paid in full for bookings made within four weeks of the start of the rental.
Prices are stated in Euro. The accommodation booked will be subject to these Booking Terms and Conditions.
We reserve the right to amend the booking price if occasioned by changes to owed levies, exchange rates and taxes. Increases in these costs will be charged on to you as a net amount without surcharges. We do not accept responsibility for typographical errors in the brochure or pricelist.
The renter may cancel the rental agreement in writing up to 90 days before the start of the rental. The booking agent will retain 10% of the rental amount. If the booking is cancelled between 90 and 60 days, the cancellation charge is 30% of the rental amount. If the booking is canceled between 60 - 30 days, the cancellation charge will be 50% of the total rental. Cancelation between 30 - 0 days the cancellation charge will be 100%.
The booking agent will inform you of possibilities for taking out travel and/or cancellation insurance.
The tenant is the person named on the booking form. A customer who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for all other persons who co-occupy the rented property with him. A booking will be valid for the number of persons stated on the booking form. The property may not be occupied by more persons than stated on the booking form. Any breach of this condition may result in termination of the rental agreement and loss of the deposit. A tenant who intends to allow more than the permissible number of persons to occupy the rented property must submit a written request to this effect to the booking agent before the start of the rental. Accommodation providers have the right to refuse such requests or to require payment of a surcharge.
The tenant must occupy the property according to generally accepted standards and leave it in a clean condition before vacating it. Under no circumstances whatsoever will the accommodation provider be responsible for any loss, loss of value and/or damage of personal belongings of the tenant and co-occupants caused by deficiencies in or incorrect use of the rented property. The tenant is committed to a responsible consumption of water and electricity. In case of excessive consumption (light burning all day, air conditioner running with window open, faucet or shower not turned off) surcharge will be applied, which will be deducted from the deposit.
You should note that accommodation providers typically require a deposit of €500,- to €3000, depending on the standard and equipment of the property. The deposit is payable at the time of booking or on the day of arrival, depending on your booking agent and/or accommodation. The deposit will be refunded not later than eight days after the end of the rental. The deposit will be subject to deduction of the full costs of any damage to and/or loss of the rented property, and/or any gross negligence on the part of the renter. The renter will be liable for the total damage in all instances where the costs of damage and/or loss of the rented property or the damage incurred by the owner and/or accommodation provider exceed the paid deposit. All instances of breakage, loss and/or damages must be reported immediately to the accommodation provider.
7. Duration of stay, arrival and departure
The minimum stay is seven days as a rule with arrival day Saturday. The customary arrival and departure days may vary according to location. Outside the high season it is generally possible to choose any day of the week as the arrival or departure day. A daily surcharge will generally be payable for rentals of four days or less. For more information you should contact your booking agent.
The rented property at your holiday destination will generally be available for occupancy between 16:00 hrs and 18:00 hrs. You should inform the key holder if you expect to arrive after 18:00 hrs. In case, you arrive later than office hours, the accommodation provider is authorized to charge a fee for any extra costs incurred for handing over the keys.
On the day of departure you must vacate the accommodation before 09:30 hrs. Failure to do so, gives the accommodation provider and letter the right to charge you for damages. You may lose your security deposit as a result. Upon departure the tenant is expected to leave the accommodation in decent condition - that is: generally clean. The items in and around the accommodation should be put back in their original location (as upon arrival). Crockery should be washed and stored in the appropriate place, rubbish taken away. The accommodation provider is authorized to carry out a final check. If the accommodation provider finds that a number of items have not been returned to their location or if the accommodation has not been left in generally clean condition, he is authorized to charge the tenant for extra costs.
Before or at booking your booking agent will provide you with the general information you need about the rented property and local area.
9. Changes and cancellations
G.h.s. has the right to alter or cancel the agreed services in any material respect on account of compelling circumstances. Compelling circumstances mean circumstances of such a nature that the accommodation provider cannot reasonably be held to further fulfillment of the agreement. The accommodation provider may cancel the booking in the event of force majeure, war, strikes and natural disasters. In such cases the accommodation provider undertakes to refund monies already paid.
The accommodation provider reserves the right to replace the rented property by an equivalent property for reasons of quality assurance.
If you notice a mistake or deficiency at your holiday destination, you should report it to the party responsible for providing the service (such as the accommodation provider or key holder) or to the local agent within 48 hours. This may avoid further inconvenience. If you have serious complaints at the holiday destination, you should immediately inform the accommodation provider. This will give us an opportunity to resolve the complaint sooner. If your complaint was not satisfactorily resolved at the holiday destination, you must inform the booking agent in writing of your complaint, providing details, within two weeks of leaving the accommodation. You will forfeit all rights to a refund if you obtain other accommodation or leave the rented property prematurely without first consulting the booking agent.
11. Cleaning costs
A mandatory fee may be applied destined at cleaning services or final cleaning . Additional cleaning service can be arranged at prior petition, at a surcharge
12. Bed linen and towels
Bed linen and towels are usually not included in the rental amount. To verify this is the case, you should view the property details on the web. In some cases you may be required after each week of your stay to exchange the bed linen and towels at the key holder’s reception desk. Bear in mind that you can never have too many towels on holiday, particularly if you have your own private swimming pool on your doorstep. Therefore, we advise you to take your own hand and bath towels with you.
13. Extra facilities
In many cases you can request an extra bed, cot, highchair, playpen and similar at an extra fee, provided that you state your needs at the time of booking.
Most property owners do not allow pets. You may keep a pet in or around the villa only with the explicit permission of the accommodation provider stated on the booking confirmation. In case a pet is accepted in the property, a fee of 55 euros is applied .
15. Luxury designation
Our website grades properties according to comfort. The grades describe a property’s quality and living comfort.
Vvvvv Excellent furnishings
Vvvv Very good furnishings
Vvv Practical furnishings
Vv Standard furnishings
16. Construction work
The villas depicted in our brochure and on our website are private properties that belong to various owners and are typically located in large residential districts. The villas are not located in holiday parks, so construction work may occasionally occur nearby. This work is carried out by homeowners or contractors with whom we have no relationship whatsoever and is beyond our control and responsibility. Neither the accommodation provider nor our organization can be held liable for inconvenience caused by any construction work not commissioned by the accommodation provider.
17. Satellite tv and Internet
Where descriptions refer to satellite tv, it does not automatically mean that reception includes English stations. The mainly foreign owners have decoders that are not always suitable for receiving English channels. A certain speed of internet connection is not guaranteed. In most accommodations the internet speed may be significantly lower than one may be accustomed in one’s home country
18. Water and electricity
Interruptions to water and electricity supplies are not uncommon in southern European countries. For various reasons municipal and/or regional authorities may decide temporarily to disconnect or reduce distribution. Neither your accommodation provider nor our organization can be held liable for any damage incurred through such circumstances.
19. Power consumption
For rentals on a weekly basis a mandatory charge may be applied destined at the use of air condition and / or heating according to the season..
20. Parties and Music
It is forbidden to hold parties or events in the rented accommodation without the express written permission of the lessor. Parties and events are understood to mean any type of meeting where the number of persons present exceeds twice the maximum number of persons permitted to stay in the rented accommodation according to the rental agreement. It is not allowed to make or play music or make noises, that can be heard outside the boundaries of the rental property. In the event of permission for a party or event, music may be played or played within the framework of the applicable legal regulations. The tenant is obliged to inform the neighbors, who may be affected by noise, prior the upcoming event or party.
21. Long-term winter lets (rent on monthly basis in the winter) LT
Long-term winter lets must be requested from the property owner to check the availability of the desired period. Long-term winter lets are possible from October 1st, to May, 31, the following year. The minimum rental is two months, the maximum eight months. Accepted are only the persons who are named in the contract, third party sub-letting is strictly prohibited and will result in cancel of the contract, and legal action taken.
a)Energy consumption will be charged according to consumption. In case of pending payments, the charge will be destined to be deduced from the deposit.
b)Garden and pool: In holiday homes with a garden or private pool, regular maintenance is required. As a rule, this is 1 to 2 times a week for swimming pools and 1 time a week for the garden. You, as tenant, are obliged to give the maintenance people full access when necessary.
c)Garden and pool installations: It is strictly forbidden for guests to operate the pump and filter system of the swimming pool and, if present, the automatic irrigation system of the garden.
d)A mandatory fee for end cleaning or cleaning services may be applied. The property reserves itself the right to execute extra cleaning service at prior notice and, depending on the condition of the house, destine the payment to the deposit.
- The Parties agree, that in case of lawsuit discrepancies or claims as a result of this contract directly or indirectly, will be resolved finally through an arbitrator of the courts of arbitration in Alicante, the Chamber of Commerce, which is commended by the administration of these arbitrators. The parties will accept the compromise dictated by the "laudo Arbitral"
- The parties authorize each other to swap contract binding information concerning the present contract via e-mail, in mutual knowledge of the significance and validation of these electronic documents. The parties agree that the e-mails are valid for the purpose of exchanging electronic documents and other communications
- 24. In compliance with the regulations on Protection of Personal Data, we inform you of:
That the personal data that is collected from you will be included in a file whose owner "GENERAL HOME SERVICE, S.L." with C.I.F. B-03817244, and with registered office at Calle Ciudad Real 2, 03724 Moraira (Alicante);
That the treatment finds its legal basis in the consent given by you when signing the present contract, and consequently, you accept that the collection of the same has the following purposes: to provide the service object of the contract; allow communication between the parties;
That you can exercise the rights of: access, rectification, deletion, limitation, portability, opposition, to submit a claim to a control authority, and withdraw the consent at any time, by letter, attaching a photocopy of your NIF / NIE / Passport to the postal address indicated above;
That they will be kept while the relationship between the parties is maintained or during the years necessary to comply with the legal obligations.
In proof of conformity sign the present in, ____________________________________________